All orders are shipped from Belgium via GLS. The total shipping costs are calculated based on the destination country and are shown in the order overview before you place your order.
Shipping methods
When placing your order, you can choose from the following shipping methods:
- GLS Delivery@Home/Office - Standard delivery to the home or work address you provide. This is the standard shipping method available in all countries.
- GLS Delivery@Shop - Delivery to a GLS pickup point of your choice. You select a pickup location when placing your order. This option is available in countries where GLS offers this network and is shown automatically during checkout if it is available for your country.
Delivery area
We deliver within the European Union, with the exception of remote or hard-to-reach locations. If your address falls outside our delivery area, you will be notified of this during the checkout process.
Delivery time
Orders are processed and shipped within an average of 1 to 2 business days. As soon as your order is ready for shipment, you will receive an email with the tracking number so you can track your shipment.
Business days are Monday through Friday, excluding public holidays.
Estimated transit times by country
| Country | Transit time |
|---|---|
| Belgium, Netherlands, Luxembourg | 1 - 2 business days |
| Germany, France, Denmark | 2 - 3 business days |
| Czech Republic, Spain, Hungary, Ireland, Poland, Romania, Slovenia, Slovakia, Austria | 3 business days |
| Italy, Portugal | 3 - 4 business days |
| Sweden | 3 - 5 business days |
| Estonia, Lithuania, Latvia | 4 - 5 business days |
| Finland | 4 - 6 business days |
The transit times above are estimates and apply after shipment. Nordcrest Group is not responsible for delays caused by the carrier. During the end-of-year period, GLS may experience delays due to increased volume - please order in good time to ensure smooth delivery.
How is your order delivered?
Most products are delivered fully assembled: foam mattress, mattress protector, cover and any headrests are packed together in a single package, ready to use. Larger models follow different rules due to the maximum dimensions allowed for GLS packages.
Overview by product
| Product | Size | Number of packages | Assembled | Mattress compressed |
|---|---|---|---|---|
| Bench cushions | All sizes | 1 | Yes | No |
| Flat | S / M / L | 1 | Yes | No |
| Flat | XL / XXL | 2 | No | Yes |
| Lounge / Corner / Sofa | S / M | 1 | Yes | No |
| Lounge / Corner / Sofa | L | 2 | Yes | No |
| Lounge / Corner / Sofa | XL / XXL | 2 | No | Yes |
Deliveries in 2 packages
For the Flat, Lounge, Corner and Sofa models in size XL and XXL, the foam mattress exceeds the maximum dimensions allowed for GLS packages. To solve this, the mattress is folded and vacuum-compressed in heat-sealed plastic so it can be shipped as a package. The mattress protector, cover and any headrests are sent in a second package.
Both packages are shipped at the same time and each has its own tracking number. Check upon receipt that both packages have arrived before opening the packaging.
For the Lounge, Corner and Sofa models in size L, the components are likewise delivered in 2 packages, but here the mattress is not compressed - the products are fully assembled.
Unpacking a compressed mattress
Have you ordered a model whose mattress was shipped compressed (Flat, Lounge, Corner or Sofa in size XL/XXL)? Open the package with the cover and mattress protector first, not the package containing the compressed mattress. The cover will already give you a good idea of the bed's dimensions.
Once you open the sealed packaging of the compressed mattress, it is practically impossible for you, as a consumer, to compress and repack the mattress correctly for a return shipment. If you still wish to return the product after opening this packaging, you are responsible for arranging suitable shipping yourself - in that case we cannot provide a return label. Please note: it is not permitted to hand the mattress over to a parcel carrier uncompressed, as it is too large to be accepted as a package. This results in fines that are not covered by us.
After opening the packaging, allow the foam mattress 24 to 72 hours to return to its original shape and thickness. This is a normal part of the unfolding process after compression.
Upon receipt of your order
Check the packaging for any damage upon delivery. If a package is visibly damaged, do not accept the delivery and notify us immediately via . We will then give you the necessary instructions.
Is no one available to receive the delivery? Please follow GLS's instructions for a new delivery attempt or pickup at a GLS point.